Last updated: October 12, 2026
KEG – Bell Pepper Experience, LLC (“KEG-BPE,” “we,” “us,” or “our”) sells food products. To protect food safety, we do not accept returns when a customer changes their mind or has a taste or flavor preference.
Change-of-mind returns
All sales are final for change-of-mind requests, except orders cancelled before shipment (see below), including orders placed by mistake or products a customer decides they no longer want. We cannot accept returns of food products for these reasons, even if the package is unopened.
Damaged, incorrect, or defective orders
Please check your order when it arrives. If an item is damaged, incorrect, or appears defective, contact us within 7 days of delivery at info@kegbpexperience.com. Include your order number, a description of the issue, and clear photos when possible. Please do not mail food products back unless we specifically instruct you to do so. We will review the issue and, when appropriate, provide a replacement or refund. We may ask for additional information to help us assess the issue.
Refunds
If we approve a refund, it will be issued to the original payment method. We issue approved refunds within 7 business days. Your bank may take additional time to post it.
For an approved refund involving a damaged, incorrect, or defective item, we will refund the purchase price and applicable taxes for that item. Shipping charges will also be refunded when required by law or when the issue affects the entire order.
Order cancellations and shipping delays
Contact us as soon as possible if you need to cancel an order. We can cancel an order only if it has not yet shipped. If we cannot ship your order within the stated time, we will notify you. You may accept the new ship date or cancel for a full refund, including shipping.
Questions
For questions about an order, contact:
KEG – Bell Pepper Experience, LLC
Email: info@kegbpexperience.com
Website: www.kegbpexperience.com
This policy does not limit any rights you may have under applicable law.